Safety

Content Moderation Policy

This page explains what we moderate, how decisions are made, and what happens to your report. It applies to profiles, chat messages, voice and video messages, watch rooms and reviews.

1. What we moderate

Everything a member writes or uploads is covered by our Community Guidelines: harassment, bullying, hate and discrimination, threats, sexual exploitation, fraud and scams, spam, impersonation, malicious links, illegal activity and copyright violations.

2. Automated screening

Messages and reviews pass through an automated filter before they are published. Clear abuse — slurs, threats, sexual content involving minors — is refused and never posted. Borderline content, such as possible scams or spam, is published but queued for a human moderator. Automated screening never suspends or bans an account on its own.

3. Reports from members

Every profile, message, review and room has a Report option, and there is a Report a problem page. Reports are confidential: the person reported is never told who reported them. We aim to review reports within 24 hours. You can also block anyone at any time — blocking takes effect immediately and does not require a report.

4. Actions we can take

• Dismiss the report if no rule was broken.
• Remove the offending message, review or room content.
• Warn the account.
• Suspend the account for a set period.
• Permanently ban the account for severe or repeated violations.

Every decision is taken by a human moderator, records the reason, and is stored in an internal moderation history.

5. Appeals

If your content was removed or your account was restricted and you believe it was a mistake, email canvicrecords@gmail.com or use the contact form. A different reviewer looks at the case and we reply with the outcome. Suspensions can be lifted and removed content can be restored.

6. Privacy

Moderators see only what is needed to review a report — the reported content and the account it belongs to. Reports and moderation records are stored securely and are not visible to other members. See our Privacy Policy.